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Details required : characters remaining Cancel Submit. Was this reply helpful? Yes No. Sorry this didn't help. Thanks for your feedback. I used the bluescreen view and it showed that this problem related to ntoskrnl. If your computer has more than one operating system, use the arrow keys to highlight the operating system you want to repair, and then press and hold F8.
On the Advanced Boot Options screen, use the arrow keys to highlight Repair your computer , and then press Enter. If Repair your computer isn't listed as an option, then your computer doesn't include preinstalled recovery options, or your network administrator has turned them off. If your computer's system is severely damaged and you can't access the System Recovery Options menu on your computer, you can access it using the Windows 7 installation disc or a USB flash drive, or using a system repair disc if you created one earlier.
Insert the Windows 7 installation disc or USB flash drive, or a system repair disc, and then shut down your computer. On the Install Windows page, or on the System Recovery Options page, choose your language and other preferences, and then click Next.
If neither the Install Windows page nor the System Recovery Options page appear, and you're not asked to press any key, you might need to change some system settings. To learn how to do this, see Start your computer from a Windows 7 installation disc or USB flash drive. If you're using the Windows installation disc, click Repair your computer. Select the Windows installation you want to repair, and then click Next.
It's just like running System Restore normally, with one exception: System Restore can't create new restore points in this mode, so you can't undo a restore operation. However, you can run System Restore again and choose a different restore point, if one exists. If your computer's system is severely damaged and you cannot access the System Recovery Options menu on your computer, you can access it using the Windows 7 installation disc or a USB flash drive, or using a system repair disc if you created one earlier.
If you've used Windows Complete PC to create a system image backup as part of your backup plan, you can use the system image to restore your computer. A system image is a copy of the partition on your hard disk that contains Windows. It also contains everything on that partition on the date you created the image, including Windows, your programs, and user data—such as documents, pictures, and music.
You need to have created a system image beforehand to use this option. When you restore your computer from a system image, the contents of your hard disk are replaced with the contents of the system image.
This means that any changes you've made, programs you've installed, or files you've saved after the system image was created will likely be lost unless you have a recent backup of your data. Restore from a system image using the Windows 7 installation disc or a USB flash drive, or a system repair disc. If you can't access the System Recovery Options menu on your computer, you can access it using the Windows 7 installation disc or a USB flash drive, or using a system repair disc if you created earlier.
If you can't recover Windows 7 in any other way, you can reinstall Windows 7 using your original Windows 7 installation disc or setup files. Reinstalling Windows 7 will delete any programs you've installed and will restore the default Windows settings. You'll need to restore your user files, and reinstall any programs you've installed using the original installation discs or files. To format your hard disk during Windows 7 installation, you'll need to start your computer using the Windows 7 installation disc or a USB flash drive.
Turn on your computer, insert the Windows 7 installation disc or USB flash drive, and then shut down your computer. On the Install Windows page, enter your language and other preferences, and then click Next. If the Install Windows page doesn't appear, and you're not asked to press any key, you might need to change some system settings. On the Please read the license terms page, if you accept the license terms, click I accept the license terms , and then click Next.
On the Which type of installation do you want? On the Where do you want to install Windows? Click the partition that you want to change, click the formatting option you want to perform, and then follow the instructions.
Follow the instructions to finish installing Windows 7, which include naming your computer and setting up an initial user account. Windows 7 More Follow the instructions on your screen. Check for solutions Open Action Center by clicking the Start button , clicking Control Panel , and then, under System and Security, clicking Review your computer's status. Click Maintenance. Check for updates Open Windows Update by clicking the Start button.
If a driver isn't self-installing, follow these steps: Update a driver You must be logged on as an administrator for this procedure. Do one of the following: If your computer has a single operating system installed, press and hold the F8 key as your computer restarts. Log on to your computer with a user account that has administrator rights. Check for hard disk errors Open Computer by clicking the Start button , and then clicking Computer.
Click Start. Run Startup Repair using preinstalled recovery options Remove all CDs, DVDs, and other media from your computer, and then restart it using the computer's power button. Select a keyboard layout, and then click Next. Run Startup Repair using the Windows 7 installation disc or a USB flash drive, or a system repair disc If your computer's system is severely damaged and you can't access the System Recovery Options menu on your computer, you can access it using the Windows 7 installation disc or a USB flash drive, or using a system repair disc if you created one earlier.
To use this method, you need to restart your computer using the disc or USB flash drive. Restart your computer using the computer's power button. If prompted, press any key and then follow the instructions that appear. Run System Restore using preinstalled recovery options Remove all CDs, DVDs, and other media from your computer, and then restart it using the computer's power button. Run System Restore using the Windows 7 installation disc or a USB flash drive, or a system repair disc If your computer's system is severely damaged and you cannot access the System Recovery Options menu on your computer, you can access it using the Windows 7 installation disc or a USB flash drive, or using a system repair disc if you created one earlier.
This can be beneficial to other community members reading the thread. Office Office Exchange Server. Not an IT pro? Windows Client. Sign in. United States English. Ask a question. Quick access. Search related threads. Remove From My Forums. Answered by:. Archived Forums. Windows 7 Hardware Compatibility. Sign in to vote. Hi, I am having issues with some machines Acer notebooks in out enivronment where they are getting blue screens of death on shutdown. But no dumps saved. So any suggestions on how to solve?
Thanks, Ward. Saturday, February 7, AM. To ensure minidumps are enabled:. Go to Start, in the Search Box type: sysdm.
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